Anselm Academic got smart about automating their workflow for ordering review copies. In the past, a requester sent an email that someone manually sent to the correct person for fulfillment. Now, when a request is received the website automatically checks the requester against a database of approved requesters. If the requester is approved, it is fulfilled forthwith! If not, it is routed to the correct staff person for approval based on format and title. Easy peasy for customer and staff! We also enhanced search and browse functionality. These little touches add up to a big difference for customers – and we were thrilled to work on this project with the team at Anselm Academic!
One Cool Thing
How we put the right book in front of Anselm's customers in just seconds